Unified Customer Service Software
Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences
Kayako is an on-premise or cloud hosted help desk software that puts all your customer service channels in one place the better and more efficient way to address customer concerns. Trusted by over 30,000 organizations worldwide, the software can serve a wide range of customer service needs, from small businesses to the largest companies.
- Support ticketing with email integration
- Fully featured live chat for your customer service portal and website
- Real-time visitor tracking
- Phone call tracking and recording
- Enhanced self-service portal
- Advanced ticket workflows, rules and automations
- Customizable tickets, chats and customers
- Enhanced customer and organization profiles for CRM
- Multiple-plan support
- Ticket reply and resolution deadline management
- Set business hours for accurate performance tracking
- Automatic escalation rules to prevent unaddressed customer queries
- Mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box help desk reports
- Custom reports via Kayako Query Language
- Schedule reports are automatically sent to your inbox
- Multi-lingual customer support and localizations
- Customizable look and feel of the help desk
We provide a complete installation and configuration of Kayako and let you use it in its full glory
What this service includes:
- Fresh installation of the latest Kayako software.
- We will create the necessary MySQL database required for the software.
- Uploading all the software files on your server.
- Configuring the software once the installation is complete – Setting up Staff Users and Departments.
- Thorough testing to make sure the software has been correctly configured.